At Azure Digital Solutions, we strive to provide top-quality digital services tailored to meet our clients’ needs. However, we understand that there may be instances where a refund is requested. Below are our refund terms and conditions:
1. Eligibility for Refunds
- Refund requests must be made within 7 days of the purchase or project initiation.
- Refunds are only applicable if services have not been delivered or if a project has not progressed beyond the initial consultation phase.
- If a service has been partially completed, a prorated refund may be issued at our discretion.
2. Non-Refundable Services
- Custom digital solutions, including website development, SEO, content marketing, and other tailor-made services, are non-refundable once work has commenced.
- Monthly subscriptions, retainers, and ongoing maintenance services are non-refundable after the billing cycle has started.
- Domain registration, hosting fees, and third-party software costs are not refundable under any circumstances.
3. Refund Process
- To request a refund, email info@azuredigitalsolutions.com with your order details.
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Any transaction fees or service charges incurred during the payment process will be deducted from the refundable amount.
We encourage customers to review our services carefully before making a purchase. If you have any concerns, please reach out to our support team before requesting a refund.